Laboratory - Start WHERE CAN I FIND A RAYPLICKER SOFTWARE LICENSE TO REGISTER ON THE RAYPLICKER COMMUNITY AND RECEIVE DIGITAL CASES?
To get your software license to open a laboratory account, please contact BOREA.
Dentist - Laboratory - Use WHY CAN'T I PUT PATIENT PICTURES FROM THE "RAYPLICKER PICS APP SOLUTION" MOBILE APPLICATION ON THE SOFTWARE?
- Please check that your smartphone and your computer are connected to the same Wi-Fi network.
- The computer must be connected by Wi-Fi and not by an Ethernet cable.
Dentist - Laboratory - Use WHY CAN'T I ARCHIVE MY RAYPLICKER FILES?
- Please check that the file name does not contain any special characters.
- Borea recommends using only alphanumeric characters to name your files and avoid any archiving problems.
Information: The following special characters (<,>,:, “, /, \, |,?, *) are automatically replaced by underscores ” _ “.
Dentist - Laboratory - Use WHY CAN'T I EXPORT / IMPORT MY RAYPLICKER FILES TO THE SOFTWARE?
- Please check that the import or export folder name does not include any special characters.
- To avoid any problems, Borea recommends that you use only alphanumeric characters to name your import / export folder.
Laboratory - Start - Use WHY I DO NOT RECEIVE FILES ON MY LABORATORY ACCOUNT?
- Please check that your computer has internet access.
- Check that the “Rayplicker Cloud Connection” is active in Settings> Administration.
- Make sure you have specified a postal address in Settings> Company> Address. If a dentist cannot find you in the Cloud and you do not receive orders, you may have forgotten to enter your address. To do this go to the settings tab of your software.