WHY IS THE SOFTWARE NOT DETECTING MY RAYPLICKER DEVICE ?

Updated on 3rd May 2021

The docking station must be connected to the computer by USB.

Place your Rayplicker device on its station. The station should light up blue. If not, check that your device is properly inserted and that the device’s connectors are in contact with those of the base.

The device must be turned on and on the home screen.

From the main page of your software, click on the Rayplicker icon at the top left of the screen, your device will be automatically detected.