WHY I DO NOT RECEIVE FILES ON MY LABORATORY ACCOUNT?

Updated on 3rd May 2021

  • Please check that your computer has internet access.
  • Check that the “Rayplicker Cloud Connection” is active in Settings> Administration.
  • Make sure you have specified a postal address in Settings> Company> Address. If a dentist cannot find you in the Cloud and you do not receive orders, you may have forgotten to enter your address. To do this go to the settings tab of your software.